Passenger services
- Reservations and ticketing
- Check-In services
- Arrival and Departure services
- Boarding assistance
- Special assistance for passengers with reduced mobility and for unaccompanied minors
- Baggage services and lost and found baggage services
Ramp services
- Aircraft loading and unloading
- Pushback and towing
- Headset
- Marshalling
- Toilet and water services
- Ground power
- Cabin cleaning
- De-icing
- Crew transport
- Freight and baggage transfer
- Loading of catering
- Crew briefing
- Load plan and load sheet
- Flight supervision